Aboriginal Patient Navigator – Innu

Aboriginal Patient Navigator – Innu

Reporting to: Senior Aboriginal Patient Navigator 
Location: Health Sciences Centre / All St. John’s Hospitals / First Light Headquarters (716 Water St.)

The Innu Aboriginal Patient Navigator (APN) is a key member of the APN team, reporting to the Senior Aboriginal Patient Navigator. The APN program is a joint service provided by First Light (formerly the St. John’s Native Friendship Centre) and Eastern Health. The successful candidate will be employed through contract with First Light. The navigator will be located in St. John’s at the Health Sciences Centre and will work closely with the Professional Practice Program in Eastern Health to deliver services. Working within the APN team, their responsibilities include coordinating and integrating services and care for Indigenous patients and their families.

The Innu APN must speak fluent Innu-Aimun and will act as an expert resource for patients, family, and other health care providers, fostering collaboration and communication among service providers for Indigenous patients and their families. The Innu APN works within Eastern Health to address a wide range of supportive care needs and serves as a linkage between Indigenous patients, families, communities, and the health care system. The Innu APN also is responsible for delivering educational programs to Health Care Providers and increasing overall awareness and cultural competency of services offered by Eastern Health.

This role will require strong aboriginal cultural, knowledge & skills; conflict resolution ability; and individual support work.

Core Skillset 
• Full administrative, facilitation or vocational skills 
• Ability to communicate with others
• Understands how to perform a variety of duties
• Some level of knowledge of Indigenous groups within Newfoundland and Labrador 
• Fluent in spoken and written Innu-Aimun

Essential Responsibilities 
• Facilitates communication between patients and their families and healthcare providers through language translation, interpreting clinical information to patients and families, and sharing cultural information to enhance patient care and planning. 
• Provides emotional support to patients and their families by building relationships with patients and families though visits, supporting individuals to ask questions, and assisting in systems navigation.
• Advocates on behalf of patients by communicating with healthcare providers to ensure patients feel heard, supporting patients to navigate the health care system, and supporting patients and families navigating other systems that impact on health. 
• Facilitating and/or providing practical support through attending to individuals needs (food, clothing, accommodations), helping arrange transportation, helping file paperwork required of patients, providing referrals to SJNFC programming, and providing input into Eastern Health policies and procedures when required. 
• Supporting cultural/spiritual care by facilitating access to traditional people, practices, and ceremonies, participating in cross-cultural education within the healthcare and educational systems, helping Health Care Providers understand Indigenous concepts and their impact on the experience of the health care system, and providing culturally safe spaces for individuals. 
• Document the services provided by recording services provided on the patients chart, recording types and quantities of services provided to assess workload, and other data collection required for program evaluation.

• Graduation from High School or equivalent, preferably supplemented by post-secondary education in an area of Health or Social Sciences
• Fluent in both spoken and written Innu-Aimun and English. Ability to speak both Natuashish and Sheshatshui dialects would be considered an asset
• Knowledgeable of Innu and other Indigenous cultural and community practices 
• Knowledgeable of existing community resources available in Eastern Health, the St. John’s Metro Area and in Indigenous Communities 
• Demonstrates competency in interpersonal, written, and oral communication, facilitation and formal presentation, teaching and learning, team work, change and conflict management and effective organization and decision-making skills
• Demonstrates initiative and ability to work independently and collaboratively within teams
• Evidence of active involvement or willingness to participate in continued professional development

Position Details
Salary is $45,760 – $49,920 based on qualifications and experience
Position is 40 hours / week. Full-time, permanent (with 6-month probationary period).
Health and Dental Insurance Coverage and RRSP program is available.

Please apply by sending Resume and cover letter to: 
Andrew Harvey – Director of Social Supports and Interventions – First Light
[email protected] or call (709) 726-5902